FREQUENTLY ASKED QUESTIONS
We ship all the Continental US.
As soon as you place your order, your product/s are expected to arrive within 5-10 business days.
To change your shipping address, login to your account on A&A, under Account Details, add, change or edit your listed addresses.
If your order is more than $75, we recommend that you use a shipping service with reliable tracking, or that you purchase shipping insurance. We cannot guarantee that we will receive your returned item.
Our products were designed and formulated to work well for both men and women of all skin types.
Every product in the A&A line was created with humankind in mind. What does that mean? Technically speaking, each product was designed to address all skin type concerns for both men and women. Our products are made from the best quality ingredients and are vegan.
We get it. Our skin is our biggest organ and we need to treat it with care, which is why all our products are made from rich ingredients that are made to nourish, replenish and hydrate the skin.
Absolutely! While men’s body chemistry is quite different from women, our products nourish all skin types using quality ingredients good for all people.
Yes, at Apollo & Artemis we support all sectors of our community! We are committed to the tenet that everyone is beautiful in all their forms, which is why we made it a point to create products that enhance all skin’s natural chemistry and features.
Nope. Just good old fashioned mother nature and modern science made to work together to address all your skin needs.
No way! We love animals and respect them. We do ask our pets if they notice a difference in our skin at times, they always answer with silence.
Yes! We are vegan and cruelty free skincare!
Yes, they are safe to use if you are pregnant or breastfeeding.
RETURNS + EXCHANGES
We want you to love your Apollo and Artemis Beauty By Equality® purchase, so if you are not totally satisfied, simply return the unused portion, and we will be happy to remit your account for the full amount of your purchase, minus shipping.To return a product, please send an email email@example.com we will provide a return authorization and mailing information.
Once we receive your returned order, we will process it within 5 to 10 business days.
Yes, butthe product itself must be in its original bottle and must be a minimum of 50% full.
Sorry about that. If you received the wrong product you can exchange it by sending an email firstname.lastname@example.org and we will provide an exchange authorization and mailing information.
Your credit card will be charged upon checkout.
We accept all major credit cards, Shop Pay, Apple Pay and PayPal.
If your payment is declined, please use another form of payment. We accept all major credit cards, Shop Pay, Apple Pay and PayPal.
Contact us through our website and update your order.
Simply login to your account on our website and see how it’s going.
Sorry about that.If you have any trouble checking out or applying a promo code, shoot us an email email@example.com we will solve the issue.
No worries. Simply login, visit your cart and remove the item and/or add another product.
Oh no! If you have not received your package but it says it was delivered, please look around your property to see if it was tucked away out of sight. If applicable, check your mail room or front desk reception.
If the package is still not found, we will start a trace with our shipping department, and take the required follow-up steps. This process takes approximately 3-5 business days.